Pirtek O'Hare
  • Elk Grove Village, IL, USA
  • Hourly
  • Full Time

Field Support Administrator

Pirtek O'Hare, Elk Grove Village, IL


  • Do you love serving customers on the phone?
  • Do you enjoy a fast-paced, challenging environment with a variety of different tasks?


Field Support Administrators are members of the Field Support Team. Each team member answers incoming phone calls, dispatches mobile technicians to field jobs, performs invoicing, and assists with office administration. This position reports to the Field Support Manager.

The ideal candidate:

  • Energetic and Flexible: Thrives in a fast-paced, high-volume, multi-tasking environment
  • Outstanding phone and customer service skills
  • Strong computer skills
  • Able to follow detailed processes and offer creative suggestions for improvement
  • Performs high-quality work with constant interruptions

Job Description

Core Responsibilities:

  • Phones
    • Take customer phone calls
    • Acquire field job information from customer and input into dispatch system
  • Dispatch
    • Efficiently and rapidly assign jobs to field technicians
    • Ensure customer wait time is as low as possible
  • Invoicing
    • Ensure invoices for assigned region are accurate and complete
  • Office Administration
    • Perform bank deposits and cash receipting (A/R), payable data entry (A/P), and/or make "soft" collections calls, as assigned
    • General clerical work and other duties as assigned

Compensation & Benefits:

  • Hourly range of $14-18 per hour, with PTO, depending on qualifications and experience
  • Company-subsidized group health insurance
  • Access to group dental, vision, life, and supplemental insurance
  • Retirement program with company matching

Job Requirements:

  • High School Diploma or equivalent
  • At least one year experience in a customer-facing role
  • Preferred: Experience in bookkeeping or accounting (accounts receivable and/or accounts payable)

Pirtek O'Hare is an Equal Opportunity Employer.

Pirtek O'Hare
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